FAQs

Lore Technology is an integrator of CCTV Surveillance & Machine Vision equipment. We will work closely with your team to help build solutions for your all your vision requirements. We pride ourselves on our ability to build partnerships based on our technical know-how and focus on service. Our deep technical knowledge and cross industry experience allows us to quickly identify solutions for all types of problems. We take great measures to stay up to date with relevant industry knowledge and product understanding (both capabilities and limitations). Our foundation is the relationships we build and maintain - with you, our clients. Let Lore Technology assist in designing your next project.

Lore Tech accepts all major credit cards, wire transfers and PayPal. New customers may apply for NET30 terms by filling out a Lore Tech credit application.
Orders typically ship within 3-5 days from the time an order is placed. Any backordered items will be communicated to the customer ASAP, usually during the quoting process.
Most Wilco Imaging and Lore Technology items ship from West Sacramento, CA. We ship via UPS or FedEx couriers. Feel free to use your UPS or FedEx shipper account to pay for freight or we can prepay and add shipping charges to your invoice.
All sales are final. Product received damaged or defective must be reported within 5 business days upon receiving your order. Unauthorized returns are not accepted. Please reach out to your Lore Tech sales representative for an RMA if a return is required. All returns must be received in original packaging with all accessories and manuals included.
All product purchased carry the original manufacturer’s warranty. Please reach out to a Lore Tech representative to obtain a copy of the manufacture’s full warranty for your product. Defective items covered under the manufacture’s warranty will be returned to the manufacturer for evaluation and repaired or replaced at the manufacture’s discretion. Please reach out to your Lore Tech sales representative for an RMA if you require technical assistance.
Our complete privacy policy can be downloaded here.